Please read these Terms of Use carefully before purchasing any products or services offered by www.artzera.in. By accessing, browsing, or making a purchase on our website, you agree to abide by the following terms and conditions.
Legal Agreement
This document is an electronic record under the Information Technology Act, 2000 and applicable rules. It is published in accordance with Rule 3(1) of the IT (Intermediaries Guidelines) Rules, 2011, which require the publishing of rules, privacy policy, and terms of use for accessing or using www.artzera.in.
The domain name www.artzera.in (“Website”) is owned and operated by Renowala Online Private Limited, headquartered in India. Throughout this document, “we”, “us”, “our”, or “Artzera” refers to the company, and “you” or “user” refers to any individual or entity who browses, accesses, or transacts on the website.
Website Use & Eligibility
Artzera’s services are available only to individuals who can legally enter into binding contracts under the Indian Contract Act, 1872. Users under 18 years of age must use the website under the supervision of a parent or legal guardian. Artzera reserves the right to terminate accounts if unauthorized use is suspected.
Account & Responsibility
When you register or use the website, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. If any information provided by you is found to be untrue, inaccurate, or incomplete, Artzera reserves the right to suspend or terminate your account.
Communication Consent
By using the website or contacting us, you consent to receive communications electronically. We may communicate via email, SMS, WhatsApp, or other digital methods for order updates, marketing messages, or support.
Privacy & Data Use
Artzera values your privacy. We collect personal and non-personal data only to enhance your shopping experience and provide relevant updates. This includes your name, address, contact details, payment information, and preferences.
Your data is used for:
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Processing and fulfilling orders
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Providing customer support
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Sending updates on new collections, offers, or changes in our terms
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Conducting market research and personalization
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Ensuring safe transactions and maintaining website integrity
We use secure, encrypted technologies to protect your data. Sensitive details such as card information are never stored on our servers.
Shipping & Delivery
We currently ship across India. Orders are typically dispatched within 5–7 business days. Delivery timelines may vary based on product size, courier service, and destination. Heavy artworks are shipped via ground couriers, and lighter pieces via air.
Shipping address verification is mandatory. If your location is unserviceable, we’ll contact you to provide an alternative delivery address.
Multiple items in one order will be shipped to a single address unless separate orders are placed.
Order Tracking
Track your order anytime under ‘My Orders’ in your account or via the tracking link sent to your email. Tracking details activate within 24–48 hours of dispatch.
Security
Artzera implements robust security protocols to protect your information from unauthorized access. However, as with all digital platforms, no system is 100% secure. We encourage users to exercise caution and avoid sharing sensitive data over public networks.
Third-Party Services & Content
Artzera may display third-party content or redirect you to external websites for payment or promotion. We do not guarantee the accuracy or reliability of third-party content and are not liable for any loss arising from its use.
Termination of Use
We reserve the right to suspend or terminate your access to Artzera services if you breach our Terms of Use, engage in unlawful activity, or misuse the platform. You may terminate your account at any time by writing to us at contact@artzera.in.
Upon termination, your access, login credentials, and stored preferences may be deleted permanently.
Reporting Issues or Abuse
If you encounter misuse of the website, offensive content, or violations of these terms, please report it immediately to our support team at contact@artzera.in. We will review and resolve concerns promptly.
Governing law
These terms are governed by law of India.
Contact information
Any query related to our policy please contact us at contact@artzera.in
